FAQs
How do I know my order went through?
You will receive an order confirmation at the email address you entered at checked out. If you have not received a confirmation shortly after an order. There may be an issue with your transaction. Contact us and we will sort it out.
I did not receive my order confirmation?
Digital
You will receive it after your purchase is complete via your email.
Physical
If you submitted an order with us, but did not receive an order confirmation. It is possible that your email was entered incorrectly. Get in touch with us to the following email hello@awizkoa.com, to see if we received an order in your name . We are happy to change the order email on file and send you the order confirmation.
In other cases the order may not have gone through. So just get in touch before placing a new order to avoid a duplicate order.
Do you take custom orders?
I offer custom work on a case-by-case basis! The minimum order is £10,000. Send us an email at Commissions@awizkoa.com , and a contract agreement will be sent out to you regarding this.
Do you accept licensing deals?
Yes we are always open to accepting new and invigorating licensing partnerships, If you're interested in current or bespoke designs. Please contact us at Licensing@awizkoa.com
Using an artist’s image without permission is illegal copyright infringement.
Please note, we do not on any circumstances par take in deals related to profanity, racial, sexual, gender or religious discrimination.
Do you offer refunds and exchanges?
Yes we offer refunds and exchanges, on physical products.
But no refund or exchange on Digital products.
Returns: There is a 14 day return policy for products purchased at www.awizkoa.com. Your package must be well-protected, and preferably in the original box. All products must be returned in the same condition as they were delivered . Register your return via the link sent in your email , all further instructions will be detailed in the email you receive.
Exchanges: If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item back you don’t want and we will refund you. You can then proceed to place a new order with us.✓
Do you split orders containing pre-order items?
All orders will be shipped out together once pre-order items are ready.
How long do you take to respond?
We respond within 24 hours.
How do I buy a gift card?
To buy a gift card, you select the amount you want, add the gift card to your shopping cart and complete your purchase. The gift card is sent digitally to your email address. Use this link to proceed. Gift Card
How do I give away a gift card?
The gift card will be delivered digitally via email. After that you choose whether you want to forward the code, or print the gift card and giveit to the recipient.
Where do I see the remaining gift card value?
You will be able to see the gift card value by adding the product to cart, and then entering your gift card code.
How often do you release new designs?
Are you hiring?
We are not currently hiring, but we are always on the lookout for great team members.
Feel free to fill out our Employment Interest Form and we’ll keep your information on hand, when we next look into hiring again.
Are all Awizkoa services 100% carbon neutral?
Yes, all services at Awizkoa are 100% carbon neutral.